Digital Government in Qatar
- From Bureaucratic to Citizen Centric
- From Fragmented to Integrated
- From Intuition to Informed Decision Making
With a strong understanding of local market needs and extensive subject matter expertise, malomatia is a partner to government and public establishments seeking to utilize advanced information technology and analytical intelligence to serve citizens and businesses and collaborate with other government entities more effectively. malomatia provides innovative IT solutions to its government clients across multiple channels with the aim of supporting government objectives and strategies to enable greater access, functionality and efficiency in terms of processes and results, as well as managing resource utilization to effectively cater to growing populations in a digital world. This comprehensive service aligns various IT initiatives, trains staff on migration to new systems and designs customized solutions. malomatia’s government services and solutions focus on:
- Improving government IT services and applications
- Implementing and maintaining government IT initiatives
The suite of offerings includes:
- Digital Government, Business and Citizen Services
- Government Transformation
- Government Performance Management Services
- Consulting Services
- Customs Services and Solutions
Making stakeholder-centric government services available across multiple digital channels to enable simplicity, clarify, ease of use and round-the-clock availability. These services are customized to suit the needs of government clients, public and private sector entities, as well as a range of end-user or citizen-centric solutions.
Complete end-to-end planning, development, implementation and transformation/ change management support for government agencies seeking to establish stronger responsive relationships with stakeholders through a holistic e-government strategy.
Effective protocols and systems to enable the effective monitoring and assessment of all government service processes with tangible results and reporting channels to continue improving standards across all departments and affiliated agencies or entities.
Led by subject matter experts with extensive local and international experience, malomatia's services help create greater organizational efficiency and deliver stronger results that tie in to the overall vision, mission and objectives of the corresponding entity. This is led by effective IT strategies that maintain a long- term integrated technology roadmap at the highest standards.
malomatia works closely with the General Authority of Customs to deliver a full range of IT services to continuously monitor and improve customs services offered to stakeholders in Qatar. The Qatar Customs Clearance Single Window (QCCSW) performs as a one-stop integrated service to facilitate secure international trade in Qatar. It enables electronic information interchange between various stakeholders in he business community including traders, shipping/clearance agents or other Qatari government agencies. This includes automated approval of customs declarations, routing to consenting government agencies and applying advanced risk management procedures for moving cargo across national borders.
- Service delivery and management for the Qatar Customs Clearance Single Window application and its IT infrastructure.
- End user functional support for the Qatar Customs Clearance Single Window application for target audiences of the application.
- Customer service oriented approach when supporting stakeholders of Qatar Customs Clearance Single Window.
