malomatia’ s Contact Center is maximizing its customer satisfaction

Largest Contact Center in Qatar, providing services 24/7

malomatia, the national leading provider of Information Technology Services and Solutions in Qatar, is currently offering comprehensive contact center operations with a structured approach that promotes a performance which competes with world class services, allowing service providers to maximize their customer satisfaction through advanced standards to measure the level and quality of the service.

On this occasion, Mr. Jassim Mohammed Al-Khanji, Director of Malomatia Contact Center, declared: “Malomatia seeks through a large team of leading experts to improve the quality of its customer service. We are currently witnessing an ongoing boom in this field, as contact centers became of a great necessity and importance for many government and private institutions. Good planning and suitable technologies can achieve the required levels of credibility and reliability among such service providers and their target public”.

Al-Khanji added: “Malomatia provides its customers with smart and modern solutions, using state-of-the-art techniques and the latest information technology in the field of customer service, thus efficiently contributing to the promotion and development of the work experiences within the various segments of the contact center market. malomatia also seeks to build special relationships with its customers by meeting their demands and responding to their queries in a highly professional manner. It also seeks to become a primary contact point and destination for the public, which makes it responsible for meeting their needs and acquiring their satisfaction.”

Moreover, malomatia Contact Center provides its services to more than 43 government bodies, and receives more than two million phone calls annually in six different languages (Arabic, English, Filipino, Indian, Urdu, and Nepali), thus meeting the needs of all its customers, regardless of their nationalities.