malomatia Achieves Milestone as the First COPC Certified Contact Center in Qatar!
[Doha, … August 2023]
malomatia, the pioneering digital enabler in Qatar, proudly announces its groundbreaking achievement as the first contact center in the country to receive the prestigious certification to the COPC Customer Experience (CX) Standard for the Qatar Government Contact Center (QGCC) project. This certification validates malomatia’s commitment to delivering exceptional customer experiences and signifies its leadership in the industry.
COPC Inc. certification, recognized globally as the gold standard for customer service excellence, is a testament to malomatia’s unwavering dedication to providing the highest level of service and support to its valued clientele. By successfully meeting the requirements and best practices of the COPC CX Standard, malomatia has demonstrated its capability to consistently deliver superior customer satisfaction, operational efficiency, and continuous improvement.
This significant accomplishment has been made possible through malomatia’s decade-long experience managing and operating the QGCC. malomatia’s strong partnership with the Ministry of Communications and Information Technology (MCIT), coupled with MCIT unwavering support, has played a pivotal role in qualifying malomatia’s contact center for this prestigious testimonial.
As a COPC Inc. certified contact center, malomatia ensures that every customer interaction is handled with the utmost professionalism, efficiency, and effectiveness. The certification underscores malomatia’s commitment to operational excellence, process optimization, and a customer-centric approach.
Zakaria Abu Kafyeh, Director of malomatia’s contact enters, expressed his pride in achieving this milestone: “Being the first COPC-certified contact center in Qatar is a remarkable accomplishment for malomatia. It is a testament to the dedication and expertise of our team, as well as our relentless pursuit of excellence in customer service. This achievement set the benchmark for quality and customer satisfaction in the industry”.
Kevin Campbell, CEO of COPC EMEA stated “COPC is honored to award malomatia with certification to the COPC CX Standard. As the first contact center in Qatar to earn this prestigious recognition, the company demonstrates its commitment to excellence and differentiates itself among other organizations. We look forward to the company’s continued success.”
It is worth noting that malomatia is a leading technology solutions provider in Qatar, delivering innovative and reliable services across various industries. malomatia offers cutting-edge solutions in areas such as cybersecurity, cloud services, IoT, AI, managed services, and contact center solutions. Committed to exceeding customer expectations, malomatia combines expertise, innovation, and quality to inspire its customers to thrive through digital excellence.
About COPC Inc.
COPC Inc. provides consulting, training, certification, benchmarking and research for operations supporting the customer experience. The company created the COPC Standards, a collection of performance management systems for customer experience operations, customer experience management, vendor management and procurement.
Founded in 1996, COPC Inc. began by helping call centers improve their performance. Today, the company is an innovative global leader that empowers organizations to optimize operations to deliver a superior service journey. COPC Inc. headquarters are in Winter Park, FL, U.S., with operations in Europe, the Middle East, Africa, Asia Pacific, Latin America, India and Japan.
www.copc.com
