Jassim Al Khanji

Director of Contact Center

• Jassim Al-Khanji heads the Contact center business at malomatia. He has over 27 years of experience in customer service in Utilities & Telecom ranging from Field support to Contact centers.
• Al-Khanji is a strong people’s person and values client relationship management and development. He has grown the Contact center business six folds since he joined malomatia.
• His experience is focused on delivering high value to our clients through excellence in customer service engagements.
• Before joining malomatia, Al-Khanji was managing Ooredoo Qatar’s Contact Center for Business Solutions and Al Nokbha customers, and he was playing a key role in improving service delivery and customer experience.
• He also successfully led the Hosted solution business for Ooredoo Qatar Contact Center pitching and acquiring new business.
• Prior to Ooredoo, Al-Khanji led the Field Service Team of Qatar General Electricity & Water Corporation (Kahramaa), achieving higher efficiency at a lower reduced cost. In addition, Al Khanji has also played a key role in forecasting provisioning and planning supply chain. He was also a member of Contracts Review Committee for the Corporation.
• Al-Khanji has a Bachelor’s Degree in Chemical Engineering from Qatar University.