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Contact Center Services

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malomatia’s Contact Center is the biggest contact center in in Qatar, and it provides an innovative enquiry management system which facilitates customer service and stakeholder communications for clients. Launched in 2009, the Contact Center caters to the needs of diverse audiences in several languages and serves malomatia’s clients 24 hours a day, every day of the year.

malomatia manages stakeholder communications and enquiry resolution for public and private sector clients across eight (8) multiple channels including Phone, Email, Web Chat, SMS, Social Media, SMART IVRs, Chat Box, and Fax, which serve complex multichannel requirements.

malomatia’s expert IT teams create the best solution with the latest Contact Center technology to serve all client needs. This includes factoring in the client’s objectives for investment in people, technology and business processes.

malomatia invests considerable resources in ensuring that all staff receive regular training and updates to cater to specific needs including scenario-based regimentation and the best routes to inquiry resolution.

Contact Center staff are well versed with soft technical skills that cater to any information recording and management needs, and are also multilingual, mastering 10 languages including Arabic, English, French, Hindi, Malayalam, Spanish, Tagalog, Turkish, Urdu, and Sign language.

malomatia’s contact center is especially attuned to the needs of government clients and has extensive experience in the field, offering the following benefits:

  • Secure Omni-channel customer service (8 Channels)
  • Multi-lingual, highly-qualified staff (10 language offerings)
  • Increased customer interaction
  • Reduced call abandon rate
  • Increased first call resolution
  • Proven process management for timely responses to customer’s enquiries

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